In the context of a hardcover home, after-sales service often becomes a complex and unclear process for homeowners. When purchasing a pre-finished house, the contract typically lacks explicit details regarding the warranty period. This is especially true in the case of rough room renovation models, where owners sign agreements with both the construction company and material suppliers. However, in the legally binding purchase contract, there's usually no clear mention of the warranty duration for the finished space. Instead, developers often list the quality level of materials in the "Family Book" provided at handover, but the concept of a warranty period is rarely included.
Home engineering companies also play a limited role in after-sales support. According to Hu Zengguang, an industry engineering director, these companies generally interact only with the developer, not directly with the homeowner. The reason is straightforward: before starting work, the construction party must deposit a certain amount of money as a quality guarantee and agree on a warranty period with the developer. Since this agreement is between the developer and the contractor, homeowners are unaware of it. As a result, the direct contact is with the developer, not the end-user.
When it comes to rights protection, the developer remains the primary point of contact for homeowners. Most owners report that they can only reach out to the property management or the developer itself. Unfortunately, the response time is often slow, and the resolution process can be lengthy. Once the developer hands over the property, most issues are passed on to the property management. These entities tend to collect complaints first and then coordinate with manufacturers for bulk maintenance, which leads to long waiting times and unpredictable schedules. Missing a maintenance window could mean waiting for another batch, causing further inconvenience.
According to national regulations, the developer is the sole responsible party for after-sales service in a hardcover housing project. Zhang Chunyun, general manager of Dongyi Risheng Precision Tooling Division, confirmed that homeowners should always turn to the developer first, as this is the only legally protected channel.
Another significant challenge is the absence of mandatory standards for quality testing in hardcover rooms. Professionals interviewed by reporters emphasized that without such standards, both developers and contractors lack clear guidelines for quality control, while consumers face difficulties in protecting their rights. Wang Xiaobing, vice president of a decoration company, pointed out that this gap leaves homeowners vulnerable and makes it harder to hold parties accountable.
Lastly, cost control plays a major role in the quality and after-sales performance of hardcover projects. Developers' strict cost management often leads to lower-quality materials and workmanship, resulting in more complaints. In response, developers tend to shift responsibility onto the construction companies. Hu Zengguang explained that this is one of the main reasons why many companies avoid taking on finishing work. Large, well-known home improvement firms, in particular, are reluctant to handle such projects due to the risk of poor reputation and low return on investment.
Hexagonal Gabion Box
Hexagonal Gabion Box: This is a type of gabion box that has a hexagonal shape. It is made from Twisted Wire mesh that is filled with stones or rocks. It is used in civil engineering projects, such as retaining walls, to control erosion and stabilize soil.
Gabion Basket Wall: This is a wall made from gabion baskets, which are large, WIRE MESH boxes filled with rocks or stones. These walls are often used in landscaping and construction projects to create retaining walls or barriers.
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